Thank you for your purchase. We hope you are satisfied with your product. If you are not completely happy with your purchase, you may return it for a full refund or exchange. Please review our return policy below for further details.
Returns
All returns must be postmarked within seven (7) days of the purchase date. Returned items must be in new, unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at honeylane.uk@yahoo.com to obtain a Return Merchandise Authorization (RMA) number. Once you have received the RMA number, securely place the item in its original packaging and mail your return to the following address:
Honeylane
Attn: Returns
Socketts Hall 205
Lambourne Road
Chigwell, Essex, IG7 6JP
United Kingdom
Please note that you are responsible for all return shipping charges. We strongly recommend using a trackable shipping method.
Refunds
After receiving and inspecting your return, we will process your refund or exchange. Please allow at least fourteen (14) working days from the receipt of your item for processing. We will notify you via email once your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
Customized items
Sale items
For defective or damaged products, please contact us using the details below to arrange a refund or exchange.
Please Note:
Sale items are FINAL SALE and cannot be returned.
Exchanges for products of lesser value will not result in a balance refund. Customers will bear all shipping and handling costs for exchanges.
Walk-in returns, refunds, or exchanges will not be entertained; all transactions must be handled online.
Disclaimer
Our pieces are meticulously handcrafted and hand-embroidered. Please appreciate that slight variations in colour and embroidery may occur compared to the image. Our commitment to quality remains unwavering. Note that colors in photos may vary slightly from the actual product due to lighting.
We highly recommend placing your order only when you are fully satisfied and certain about all the order details to avoid any inconvenience.
Questions
If you have any questions concerning our return policy, please contact us at:
+44 7867 339737
Honeylane.uk@yahoo.com